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Executive, Customer Insight & CRM

Job Descriptions

  1. Data Analysis:
    • Data Collection and Cleansing: Collect and clean data from multiple sources to ensure accuracy and completeness, ensure data integrity and reliability for robust analysis.
    • Sales Performance Analysis: Analyze sales performance data at various levels, including overall company, store performance, category growth and customer segments. Evaluate the impact of promotions and marketing campaigns on sales metrics.
    • Customer Segmentation Analysis: Conduct customer segmentation analysis to identify trends, preferences, and opportunities. Provide actionable insights to enhance customer engagement strategies. 
  2. Report Generation:
    • Timely Reporting: Generate accurate and timely reports on weekly and monthly sales performance. Ensure the delivery of comprehensive reports to support strategic decision-making.
    • Presentation Skills: Present findings in a clear and concise manner to key stakeholders and management.
  3. Tool Proficiency:
    • Utilize basic knowledge of Power BI and Excel (intermediate/ advance) to create visually appealing and informative dashboards.
    • Implement data visualization techniques to enhance report clarity.
  4. Collaboration:
    • Cross-functional Collaboration: Collaborate with cross-functional teams, including operations, category buyers, and IT, to gather insights and align strategies. Work closely with stakeholders to understand business requirements and ensure data-driven decision-making.
  5. Continuous Improvement:
    • Identify opportunities for process improvement within the data analysis workflow.
    • Implement continuous improvement initiatives to enhance efficiency and accuracy.

Job Requirements

  • Bachelor’s Degree/Post Graduate Diploma in Finance/Analyst or equivalent. 
  • At least 1 year working experience as a Data Analyst or any position that related to data and business analytics with strong statistical background.
  • Good Knowledge of MS Office including strong command on MS Excel, proficiency in using Power BI would be an added advantage.
  • Presentation skill to present data to cross functional team.
  • Strong analytical and problem solving skills.
  • Fast learner, high responsibility, proven to work as a team and willingness to learn.
Job Department: Marketing
Job Type: Full Time
Job Location: Kelana Jaya

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